✓ Wallboard: Manage and inspire call agents with real-time stats.
✓ Call Queue: Auto Call Distribution to ensure faster contact with agents.
✓ Soft Phones: Call directly from your computer or devices.
✓ Integrations: All call events are logged directly to your call centre CRM.
Contact Centre Features:
✓ Record all inbound & outbound calls with GDPR compliant recordings.
✓ IVR: All incoming calls answered via Interactive Voice Response.
✓ Full Call Reports: Measure the call centre productivity with call reports.
✓ Make 8x more calls with our Click-to-call feature and boost your sales.
Real-Time Call Centre Wallboard:
Data Monitoring:
✓ Outbound Calls Made
✓ Inbound Calls Answered
✓ Average talk time per team
✓ Abandoned VS Complete Calls
Active Agents:
✓ Who is available
✓ Who is on a call
✓ Who is receiving calls
✓ Who is offline