Call Recording
Review customer conversations to provide the best solutions.
First-Class Phone System
Improve the way your Customer Service Team handle calls
for better productivity and higher customer satisfaction.
Enhance Your Customer Service:
Smart Call Transfer
Reroute calls internally or externally, to a single agent or to a group.
IVR Design Tool
Set the opening hours for your customer service, voicemail greeting, etc.
Call Notes & Tags
Easily classify and add valuable information to quickly resolve open tickets.
“NUACOM have been a great choice for us, as we only use state of the art technology.”
Michael O’Connell, MD – House of Finance
Everything that a Support Manager needs
to Monitor and Improve Performance
Live Calls Wallboard
See all extension status, waiting queue and connected calls.
Agent Performance
See call volume, duration, type, per agent or per group.
Inbound VS Outbound Sales Calls
Generate your own reports based on your call data.
CRM Integration
Integrate with your over 20 CRM Systems.
Live Call Monitoring
Listen to live calls and assist your agents when they need you the most.
Missed Calls Notification
Get an email notification for every sales missed call.
Extension Monitoring
Get an email notification if an extension goes offline for more than 5 minutes during the business hours.
Peak Time
Discover your peak time and prepare your resources per day, week or month.
“Great for management and Quality Control. We saved approximately 50-60%.”
Stephen Walker, MD – Autokey
Integrate your Sales Calls with 50+ Business Apps:
Trusted by 4,000+ Users!
