Call Recording
Review customer conversations to provide the best solutions.
Improve the way your Customer Service Team handle calls
for better productivity and higher customer satisfaction.
Review customer conversations to provide the best solutions.
Reroute calls internally or externally, to a single agent or to a group.
Set the opening hours for your customer service, voicemail greeting, etc.
Easily classify and add valuable information to quickly resolve open tickets.
See all extension status, waiting queue and connected calls.
See call volume, duration, type, per agent or per group.
Generate your own reports based on your call data.
Integrate with your over 20 CRM Systems.
Listen to live calls and assist your agents when they need you the most.
Get an email notification for every sales missed call.
Get an email notification if an extension goes offline for more than 5 minutes during the business hours.
Discover your peak time and prepare your resources per day, week or month.